What Is Customer Number for Foot Locker
Foot Locker is ranked #99 in Global Top 100 Brands
Awards & Recognition
Foot Locker is ranked #99 in Global Top 100 Brands
Awards & Recognition
About Foot Locker's Brand
Foot Locker, Inc. (NYSE: FL) is the world's leading retailer of athletic footwear and apparel. Foot Locker's brand is ranked #99 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Foot Locker. When compared to other organizations within the Retail industry, Foot Locker is ranked #17. Among its major competitors, Foot Locker is ranked in 5th place for NPS while Nike is 1st, and Zumiez is 2nd. Overall, Foot Locker has a neutral social sentiment, when analyzing social media channels and online mentions. Their current market cap is $5.87B.
Brand at a Glance
Foot Locker CMO
Foot Locker NPS
Foot Locker's Net Promoter Score (NPS) is a 28 with 52% Promoters, 24% Passives, and 24% Detractors. Net Promoter Score tracks whether Foot Locker's customers would recommend using the product based on a scale of -100 to 100.
Foot Locker Overall NPS
Foot Locker NPS Trend
| Summary | Date | Score |
|---|---|---|
| Dec 2020 25 | Dec 2020 | Dec 2020 |
| Jan 2021 25 | Jan 2021 | Jan 2021 |
| Feb 2021 28 | Feb 2021 | Feb 2021 |
| Mar 2021 32 | Mar 2021 | Mar 2021 |
| Apr 2021 31 | Apr 2021 | Apr 2021 |
| May 2021 33 | May 2021 | May 2021 |
| Jun 2021 36 | Jun 2021 | Jun 2021 |
| Jul 2021 35 | Jul 2021 | Jul 2021 |
| Aug 2021 34 | Aug 2021 | Aug 2021 |
| Sep 2021 35 | Sep 2021 | Sep 2021 |
| Oct 2021 33 | Oct 2021 | Oct 2021 |
| Nov 2021 27 | Nov 2021 | Nov 2021 |
How Other Brands Compare
Foot Locker is ranked #4 for NPS among its competitors. Nike and Zumiez come in first and second, with adidas coming in at third. Among those competitors, it is the second most valued company behind Nike.
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What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company's product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Foot Locker NPS by Gender
Male customers rated Foot Locker's NPS 12 points higher than Female customers.
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Male
Foot Locker's NPS was rated 48 by Male customers on Comparably.
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Female
Foot Locker's NPS was rated 36 by Female customers on Comparably.
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Foot Locker NPS by Ethnicity
Foot Locker's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Score |
|---|---|---|
| Caucasian 0 | Caucasian | 0 |
| African American/Black 0 | African American/Black | 0 |
| Other 20 | Other | 20 |
Foot Locker NPS by Age
Foot Locker's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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| Summary | Age | Promoters | Passives | Detractors | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 73% | 18% | 9% | |||||||||
| 26-30 | 60% | 20% | 20% | |||||||||
| 31-35 | 67% | 0% | 33% |
Foot Locker NPS by Usage
Foot Locker's NPS was rated the highest by customers who have used Foot Locker's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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| Summary | Usage | Score |
|---|---|---|
| 1 to 2 Years 0 | 1 to 2 Years | 0 |
| 2 to 5 Years 79 | 2 to 5 Years | 79 |
| 5 to 10 Years 70 | 5 to 10 Years | 70 |
| Over 10 Years -17 | Over 10 Years | -17 |
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Foot Locker Customer Loyalty
Foot Locker Customer Loyalty Score by Gender
Male customers rated Foot Locker's Customer Loyalty score 13% higher than Female customers.
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Foot Locker Customer Loyalty Score by Ethnicity
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Foot Locker Customer Loyalty Score by Age
Foot Locker's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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| Summary | Age | Score |
|---|---|---|
| 18-25 96% | 18-25 | 96% |
| 26-30 82% | 26-30 | 82% |
| 31-35 100% | 31-35 | 100% |
Foot Locker Customer Loyalty Score by Usage
Foot Locker's Customer Loyalty score was rated the highest by customers who have used Foot Locker's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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| 1 to 2 Years | 85% |
|---|---|
| 2 to 5 Years | 87% |
| 5 to 10 Years | 91% |
| Over 10 Years | 84% |
Foot Locker Customer Loyalty Score by Industry
Foot Locker's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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| Tech | 78% |
|---|---|
| Accounting | 78% |
| Aerospace and Aviation | 70% |
| Fashion and Beauty | 87% |
| Business and Consumer Services | 100% |
| Healthcare, Hospitals and Medicine | 70% |
| Retail | 82% |
| Sporting Goods | 100% |
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Foot Locker Product Quality
Foot Locker has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Foot Locker Product Information
Foot Locker's product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Foot Locker's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Foot Locker the lowest at 2.
Industry
Quick Insights into Foot Locker Product Quality
Foot Locker's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Foot Locker Product Quality the Highest
| Accounting | 5 |
|---|---|
| 18-25 | 4.5 |
| 1 to 2 Years | 4.3 |
Ranked Foot Locker Product Quality the Lowest
| 31-35 | 2.6 |
|---|---|
| Over 10 Years | 2.5 |
| Healthcare, Hospitals and Medicine | 2 |
Foot Locker Product Quality Score by Gender
Female customers rated Foot Locker's Product Quality score 0.1 stars higher than Male customers.
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Male
Female
Foot Locker Product Quality Score by Ethnicity
Foot Locker's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Score |
|---|---|---|
| Caucasian 3 | Caucasian | 3 |
| African American/Black 3.7 | African American/Black | 3.7 |
| Other 3.7 | Other | 3.7 |
Foot Locker Product Quality Score by Age
Foot Locker's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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| Summary | Age | Score |
|---|---|---|
| 18-25 4.5 | 18-25 | 4.5 |
| 26-30 4.2 | 26-30 | 4.2 |
| 31-35 2.6 | 31-35 | 2.6 |
Foot Locker Product Quality Score by Usage
Foot Locker's Product Quality score was rated the highest by customers who have used Foot Locker's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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| 1 to 2 Years | 4.3 |
|---|---|
| 2 to 5 Years | 4.2 |
| 5 to 10 Years | 3.7 |
| Over 10 Years | 2.5 |
Foot Locker Product Quality Score by Industry
Foot Locker's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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| Tech | 4.2 |
|---|---|
| Accounting | 5 |
| Aerospace and Aviation | 3.1 |
| Fashion and Beauty | 4.4 |
| Business and Consumer Services | 4.6 |
| Healthcare, Hospitals and Medicine | 2 |
| Retail | 3.9 |
| Sporting Goods | 3.5 |
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Foot Locker Pricing
Foot Locker ROI & Value For Money
Foot Locker has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Foot Locker Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Foot Locker.
Quick Insights into Foot Locker ROI
Foot Locker's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Foot Locker ROI the Highest
| Accounting | 4.9 |
|---|---|
| African American/Black | 4.3 |
| 1 to 2 Years | 4.1 |
Ranked Foot Locker ROI the Lowest
| Over 10 Years | 2.8 |
|---|---|
| Caucasian | 2.7 |
| Healthcare, Hospitals and Medicine | 2 |
Foot Locker ROI Score by Gender
Female customers rated Foot Locker's ROI score 0.1 stars higher than Male customers.
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Male
Female
Foot Locker ROI Score by Ethnicity
Foot Locker's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Score |
|---|---|---|
| Caucasian 2.7 | Caucasian | 2.7 |
| African American/Black 4.3 | African American/Black | 4.3 |
| Other 3.5 | Other | 3.5 |
Foot Locker ROI Score by Age
Foot Locker's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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| Summary | Age | Score |
|---|---|---|
| 18-25 4 | 18-25 | 4 |
| 26-30 4 | 26-30 | 4 |
| 31-35 2.9 | 31-35 | 2.9 |
Foot Locker ROI Score by Usage
Foot Locker's ROI score was rated the highest by customers who have used Foot Locker's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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| 1 to 2 Years | 4.1 |
|---|---|
| 2 to 5 Years | 3.8 |
| 5 to 10 Years | 3.5 |
| Over 10 Years | 2.8 |
Foot Locker ROI Score by Industry
Foot Locker's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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| Tech | 3.5 |
|---|---|
| Accounting | 4.9 |
| Aerospace and Aviation | 3 |
| Fashion and Beauty | 4.3 |
| Business and Consumer Services | 4.3 |
| Healthcare, Hospitals and Medicine | 2 |
| Retail | 3.7 |
| Sporting Goods | 4.6 |
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Foot Locker Customer Service
Foot Locker has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Foot Locker's Customer Service
Address
New York City, NY
Website
http://www.footlocker-inc.com
Phone Number
(212)720-3700
Quick Insights into Foot Locker Customer Service
Foot Locker's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Foot Locker Customer Service the Highest
| Accounting | 4.7 |
|---|---|
| 18-25 | 4.3 |
| 2 to 5 Years | 3.9 |
Ranked Foot Locker Customer Service the Lowest
| 31-35 | 2.3 |
|---|---|
| Over 10 Years | 2.2 |
| Healthcare, Hospitals and Medicine | 1.5 |
Foot Locker Customer Service Score by Gender
Female customers rated Foot Locker's Customer Service score 0.1 stars higher than Male customers.
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Male
Female
Foot Locker Customer Service Score by Ethnicity
Foot Locker's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
| Caucasian 2.4 | Caucasian | 2.4 |
| African American/Black 3.6 | African American/Black | 3.6 |
| Other 3.6 | Other | 3.6 |
Foot Locker Customer Service Score by Age
Foot Locker's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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| Summary | Age | Customer Service Score |
|---|---|---|
| 18-25 4.3 | 18-25 | 4.3 |
| 26-30 3.6 | 26-30 | 3.6 |
| 31-35 2.3 | 31-35 | 2.3 |
Foot Locker Customer Service Score by Usage
Foot Locker's Customer Service score was rated the highest by customers who have used Foot Locker's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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| 1 to 2 Years | 3.7 |
|---|---|
| 2 to 5 Years | 3.9 |
| 5 to 10 Years | 3.7 |
| Over 10 Years | 2.2 |
Foot Locker Customer Service Score by Industry
Foot Locker's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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| Tech | 3.9 |
|---|---|
| Accounting | 4.7 |
| Aerospace and Aviation | 3.1 |
| Fashion and Beauty | 4.2 |
| Business and Consumer Services | 3.6 |
| Healthcare, Hospitals and Medicine | 1.5 |
| Retail | 3.3 |
| Sporting Goods | 3.1 |
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Foot Locker as an Employer
Foot Locker has a 3.9/5 stars for its overall company culture rated by their employees
CEO of Foot Locker
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Foot Locker scored a 28 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Foot Locker would recommend the brand to a friend. ENPS measures how likely Foot Locker employees would recommend working at Foot Locker to a friend.
Net Promoter Score
Employee Net Promoter Score
Global Ranking Snapshot
Foot Locker is ranked #99 in the Global Top 100 Brands. It ranks just behind Bose and just ahead of Best Buy.
Retail Ranking Snapshot
Foot Locker is ranked #17 in the Retail Industry. It ranks just behind Nordstrom and just ahead of Best Buy.
What Is Customer Number for Foot Locker
Source: https://www.comparably.com/brands/foot-locker
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